Privacy Policy 

Relocation Scotland treats the privacy of our clients very seriously and are committed to protecting your personal information and being transparent about what we do with it. We are committed to using your personal information in accordance with all applicable laws concerning the protection of personal information and not to do anything with your information you wouldn’t reasonably expect.

This Privacy Policy explains:

·         How we obtain your personal information

·         What personal information we collect

·         How we use your personal information

·         Who we share your personal information with

·         Accessing your personal information

·         How long we keep your personal information

This policy is written in accordance with the Data Protection Regulation Act 1998

If you have any questions about this Privacy Policy, please contact Mary Smith, Managing Director, Relocation Scotland, 42 Albyn Place, Aberdeen. AB10 1YN, email: msmith@relocation-scotland.com, or telephone: 01224 648488.

If you have any complaint regarding the use of your personal or sensitive information, then please contact Mary Smith, Managing Director, Relocation Scotland, 42 Albyn Place, Aberdeen. AB10 1YN, email: msmith@relocation-scotland.com, or telephone: 01224 648488.

How we obtain your personal information

You provide us with personal data either on our Relocation Questionnaire, via email correspondence or by telephone.  This may include name, spouse’s name, address, telephone numbers, email addresses, children’s date of birth.

What personal information we collect

Personal information is any information that can be used to identify you. For example, it can include information such as your name, spouse’s name, children’s date of birth, email addresses, postal addresses, telephone numbers.

Data protection law recognizes that certain categories of personal information are more sensitive.  This is known as sensitive personal information and covers health information, racial or ethnic origin, religious beliefs or other beliefs or a similar nature, political opinion and trade union membership.  We would only collect sensitive personal information where there is a clear need to do so to ascertain what services are relevant to you or to provide other support as needed.  Before we would collect any sensitive personal information about you we will make it clear to you what information we are collecting and the purpose.

We also keep information contained in any correspondence you may have with us either by post or email.

How do we use your personal information?

We use your information to manage and administer our Relocation services that are being provided to you and your family.

·         We use your personal information to provide you with information, support and services to help you with your relocation.

·         We use your personal information to gain a full understanding of your relocation, so we can offer you the best personalised service.

 Who we share your personal information with

We will keep your personal information confidential, but we may share some information with trusted service providers who are authorised to act on our behalf, associated organisations who work on our behalf.

When we collect your personal information, we use strict procedures and security features to prevent unathorised access.  However, no data transmission over the Internet is 100% secure.  As a result, while we try to protect your personal information, Relocation Scotland cannot guarantee the security of any information you transmit to us and you do so at your own risk.

Transfer of your personal data outside of the European Economic Area (EEA)

We do not currently transfer your personal information outside the EEA.  If in the future we transfer your personal data, in accordance with the terms of this Policy outside of the EEA, we will make sure that the receiver agrees to provide the same or similar protection as we do and that they only use your personal information in accordance with our instructions.

If you’re 16 or under

If your children are aged 16 or under, we require a parent/guardian’s permission before any personal information is provided to us.

Accessing your personal information

Subject Access Requests

The General Data Protection Regulation (GDPR) grants you the right to access personal information that we hold about you.  This is referred to as a subject access request.  We shall respond within one month from the point of receiving the request and all necessary information from you.  Our response shall include details of the personal information we hold about you, including the following:

·         Sources from which we acquired the information;

·         The purpose for holding the information; and

·         Persons or service providers with whom we are sharing the information.

You can request access by contacting Mary Smith, Managing Director, Relocation Scotland, 42 Albyn Place, Aberdeen. AB10 1YN, email: msmith@relocation-scotland.com or telephone: 01224 648488.

How long we keep your personal information

We keep your personal information in line with the length of time we need to manage and provide Relocation services to you.  This considers our need to meet any legal, statutory or regulatory obligations.  These reasons can vary from one piece of information to the next.  In all cases our need to use your personal information will be reassessed on a regular basis and information which is no longer required will be disposed of.

Changes to this Policy

 This Privacy Policy will be regularly reviewed.  This is to make sure that we continue to meet the highest standards and to protect your privacy.  We reserve the right, always, to update, modify or amend this Policy. We suggest that you review this Privacy policy from time to time to ensure you are aware of any changes we may have made.  The latest version of this policy can be found on our website:  www.relocation-scotland.com